Returns & Exchanges
At A-Frame Plans, we are committed to providing you with high-quality home designs and exceptional service. If you are not completely satisfied with your purchase, we are here to help with our Returns & Exchanges policy.

Our Returns & Exchanges Policy
1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

Plan Not Downloaded: If you have not yet downloaded the home plan, you are eligible for a full refund or exchange.
Incorrect Plan Purchase: If you accidentally purchased the wrong plan, we will offer an exchange for the correct one.
Errors or Issues: If there is a technical issue or error with the plan you received, please contact us, and we will work to resolve the problem.
2. How to Request a Return or Exchange

To request a return or exchange, please follow these steps:

Contact Us: Reach out to our customer support team at [email protected] within 14 days of your purchase.
Provide Details: Include your order number, the reason for your return or exchange, and any relevant details about the issue.
Review and Approval: Our team will review your request and confirm your eligibility for a return or exchange. We will provide instructions for the next steps.
3. Return & Exchange Process

Once your return or exchange request is approved:

For Returns: If you meet the criteria for a refund, we will process your request and issue a full refund to the original payment method. Please note that refunds are only available if you have not downloaded the plan.
For Exchanges: If you request an exchange, we will provide a replacement plan of your choice. You will receive instructions on how to access the new plan.
4. Non-Refundable Items

Please be aware that certain items are non-refundable:

Downloaded Plans: Once you have downloaded the plan, we cannot offer a refund or exchange.
Customized Plans: Customized or personalized plans are non-refundable once the customization process has begun.
5. Contact Information

For all return or exchange inquiries, please contact us at:

Email: [email protected]
Phone: +90 533 454 12 33
We are here to assist you and ensure your satisfaction with your A-frame home plans.

Our Commitment to You
At A-Frame Plans, your satisfaction is our top priority. If you have any questions or concerns about our Returns & Exchanges policy, please do not hesitate to reach out to us. We are committed to helping you find the perfect A-frame home plan and addressing any issues you may encounter.

Thank you for choosing A-Frame Plans. We look forward to assisting you!