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At A-Frame Plans, we are committed to providing high-quality home designs and exceptional service. If you are not completely satisfied with your purchase, we are here to assist you through our Refund Policy.

Eligibility for Refunds

We offer refunds under the following conditions:

1. Plan Not Downloaded: If you have not yet downloaded the home plan, you are eligible for a full refund.
2. Incorrect Plan Purchase: If you mistakenly purchased the wrong plan, we will offer a refund or exchange to the correct one.
3. Errors or Issues: If there is a technical error or issue with the plan you received, please contact us, and we will resolve the problem.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected] within 14 days of your purchase.
2. Provide Details: Include your order number, the reason for your refund request, and any relevant details about the issue.
3. Review and Approval: Our team will review your request and confirm your eligibility for a refund. If approved, we will guide you through the next steps.

Refund Process

Once your refund request is approved:

• If you have not downloaded the plan, we will process a full refund to the original payment method.
• Refunds are not available for downloaded plans or once the customization process has begun.

Non-Refundable Items

Certain items are non-refundable:

• Downloaded Plans: Once the plan has been downloaded, we cannot offer a refund.
• Customized Plans: Customized or personalized plans are non-refundable once the customization process has started.

Contact Information

For all refund inquiries, please contact us at:

• Email: [email protected]
• Phone: +44 7488 847 913

We are here to help and ensure your satisfaction with your A-frame home plans.

Our Commitment to You

Your satisfaction is our top priority. If you have any questions or concerns about our Refund Policy, please do not hesitate to reach out to us. We are committed to assisting you and ensuring you are happy with your A-frame home design.

Thank you for choosing A-Frame Plans!